The travel industry’s shift towards direct distribution has exposed critical vulnerabilities in travel agent identity management. Fraud, inefficiencies, and security risks are rampant, creating a pressing need for a robust, standardised solution. Neoke's digital identity technology offers a secure and standardised approach—bringing instant verification and seamless access.
The challenge: A fragmented and vulnerable ecosystem
The current onboarding process for travel agencies with airline B2B platforms is a manual, time-consuming, and repetitive task that can take days or even weeks to complete. This process also lacks a consistent verification mechanism, which can lead to fraudulent activities such as impersonation and malicious actions by former employees.
The future
A simple process for agencies to manage verification, enrollment and access with multiple partners in minutes, not days. By eliminating manual processes, agencies can focus on delivering value rather than managing credentials. This shift will not only enhance efficiency but also strengthen trust between travel agencies and airline partners, ensuring a smoother experience for everyone involved.
Neoke’s Solution
Our solution leverages Neoke’s digital identity wallet and employee ID credentials (Verifiable Credentials) to keep the user in control of the data, stored on their device, protected by device buometrics. This creates a robust ecosystem that tackles identity management and fraud prevention head-on.
Neoke’s Self-sovereign identity (SSI) infrastructure empowers agencies to issue and manage their employee's digital credentials, securely stored in digital wallets. This eliminates the need for redundant logins, profiles and credentials across multiple airline B2B portals, streamlining operations and significantly improving security.
Proof of concept with IATA, Qatar Airways, Air Canada and Turkish Airlines
As demonstrated at the IATA World Data Symposium last week in Dublin, Ireland, our latest Proof of Concept (PoC) demonstrates efficacy of Verifiable Credentials (VCs) and Decentralised Identifiers (DIDs) in building a resilient digital identity framework. By adhering to open standards and developing a comprehensive interoperability profile, we ensure seamless integration across diverse technology providers and airline systems.
How does it work?
Proof of concept with IATA, Qatar Airways, Air Canada and Turkish Airlines
- Digital Employee ID Issuance: Agencies generate secure IATA digital credentials for their employees, stored in a Neoke digital wallet.
- Cross-Airline Registration and Login: Employees utilise their Neoke digital wallets for seamless access to multiple airline portals.
- Credential Revocation: Agencies can revoke their employee’s credentials, immediately deactivating access across all integrated platforms.
Key Advantages
- Secure: Restricting access to verified and authorised individuals drastically reduces fraud and impersonation risks.
- Automated: Automated onboarding processes minimise administrative overhead and enhance efficient agency registration.
- Intuitive: A unified authentication framework simplifies credential management and enhances user experience.
- User control: Credentials can be updated and revoked centrally, ensuring timely access deactivation across all airline platforms. True customer centricity!
- Accessibility: Support for both mobile and web wallets provides user flexibility.
- Industry Standard: Promoting consistency and trust across the entire travel ecosystem by using IATA One ID and other industry technology standards.
Building a Foundation of Trust
The solution emphasises a solid trust framework, anchored by a trust registry that links agency DIDs to IATA codes. This ensures that only trusted agencies can issue credentials, reinforcing the system's credibility.
Addressing the Needs of the Entire Travel Ecosystem
At Neoke we recognise the diverse needs of agencies, consolidators, and aggregators. Our scalable solution is designed to address these requirements, ensuring secure and efficient operations across the entire travel value chain.
Looking Ahead towards a Standardised and Secure Future as envisioned by IATA
IATA advocates for the industry-wide adoption of standardised schemas and implementation guidelines for digital employee IDs. Neoke is committed to fostering interoperability implementations, facilitating a smooth transition to a secure and efficient digital future.
Neoke: Pioneering Digital Identity in Travel
Neoke is at the forefront of transforming the travel industry through innovative digital identity solutions. Our mission is to empower individuals with secure, seamless control over their digital identities, revolutionising how people interact with the world and unlocking new possibilities for human connection and innovation.